CASE STUDIES
MANAGER
Case Studies
Expect the Unexpected
The Project From Hell
Reach Out and Touch Someone
I Have Better Things to Do
Expect the Unexpected

It's finally done! After a week of juggling "what if" scenarios in Entire, the staff schedule is set for the next quarter. It took some "creative accounting", but I managed to cover all my support needs, the ongoing project work AND two new initiatives scheduled to start this quarter. Wow, maybe I'll be able to leave early today - 6 PM.

As I lean back and begin to take a deep breath, the phone rings. It's the manager of our Midwest distribution facility. We exchange some pleasantries, as I tense up wondering why she's calling me, and then the bomb hits. They're relocating to a larger facility and she needs to have everything transferred and operational within two months.

No problem! We just have to repoint communication lines, setup a server room and install cabling, get the correct power feeds, put together a detailed move plan, and make the entire switch over a weekend. Hey, we do this stuff with our eyes closed!

Oh well, back into Entire for more schedule iterations. I find a plan that seems to work and get approval from senior management to make some revisions to deliverable dates. Life then returns to normal, or whatever passes for normal in my world.

 

Many companies are furious about the bug-ridden, pricey and over-engineered systems that they bought during the bubble era and are doing their best to switch to simple, off-the-shelf software, offered in "enterprise-resource planning" packages and the like.

"Does IT Matter",
The Economist, April 1, 2004