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"If IT is not delivering at a pace that’s meeting the needs of the business, it’s stifling the needs of the business," said Randy Mott CIO of Dell.

"Dell’s Manifest Destiny?"
InformationWeek
February 7, 2005

"The only place that hasn't been automated is IT," says Ken Klien Chief Operating Officer of Mercury Interactive.

"Squeezed"
Information Week
April 14, 2003